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            ComplaintsforUnited Credit Education Services

            Credit Repair Services
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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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            Complaint Status
            Complaint Type
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              The company is a fraud. Continues to take customers money and do little to no work. No one is on the same page. Company charging customers for service that could be complete for free. I see why they were previously under federal investigation. They will not get away with mistreating customers and agents.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I joined this company through an agent and have been misled about the company and their practices. I was doing my own credit repair and was told that this company does it for you. Sending out letters on your behalf, offering lawyer services, etc. The consumer has to do their part. I did my part. Letters sent out. No response. transunion says "doesnt look like you" I sent letters again myself with valid ID, waiting. No response from Experian or Equifax. My BK was deleted because it aged off. Nothing has changed. Even credit bureaus dont show any open disputes on my file. Now I am being told to call in. I asked BEFORE signing up what sets this company apart from doing it myself or another company. I was promised a refund if nothing changed. Of course almost 500 dollars later, the back tracking is happening. The agent and the company falsely represented themselves to get me to join. Suddenly half way through the process my account changes to my having to send out letters on my own. The company encourages you to send out letters with tracking but when I asked for my own tracking to have a leg to stand on with the credit bureaus, they say they sent them but with no tracking. The website says otherwise. I was offered a free month going forward. How convenient. I was told that I could get a refund and I want the company to make good with that promise. I get ***** taken every month for nothing. This is so disappointing that I was promised so much but what this is a fancy website with Vantage scores and templates that lend more to DO IT YOURSELF. Yet with a ***** price tag.

              Business response

              10/11/2023

              This customer was fully refunded on 9/22/2023. Even though this customer was enrolled on 6/13/2023 and we have sent 2 rounds of dispute letters and customer did not follow the recommended steps regarding the services. This customer had results in one of *********** and that is the only report we received from the customer. We should have had 6 reports in total. This customer was even offered free service and a personalized consultation call, which customer never took advantage of. 

              Customer response

              10/23/2023

              Hi, the complaint is considered closed and satisfied. I was issued a full refund. Sorry for the delay! 
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              No results, highly expensive, no communication from the business throughout the process. They dont care and seem bothered when you call. Disputes didnt work. Waste of money. Out 400 dollars.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              From February 2021-October 2021 the UCES was misleading with about the service they provide . I was paying $89 monthly but not getting any results . They charge you but dont do anything .

              Business response

              06/20/2023

              The customer was provided with a full refund. 

              Customer response

              06/23/2023

              [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

              Better Business Bureau:

              I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

              Regards,

              Eureka *******

            • Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              Signed up for this service in 2021 and was given nothing but false information and a lack of results. I signed up to receive credit repair and never got any results at all and when I asked to cancel I was told that was fine and I wouldnt be charged anymore. Only recently find out that this company never return payment to ****** and now I have yet another collection because of it

              Business response

              03/24/2023

              This customer has been Inactive since September 2021.

              Customer joined ******************** in August 2021 and only made 1 payment. During the 1-month period that the customer was active the company sent to the customer the first round of dispute letters and several emails letting the customer know what the next step of the process should be. The customer never contacted the company regarding any dissatisfaction or concerns they had. Being active for 1 month only there was no recommended guidelines that customer followed. We are willing to assist with a personal consultation call and assess customer ********************** file by providing recommendations to help her free of charge.

            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I join *** to fix my credit over 3 years ago. I would like a refund. I still have bad credit. Ive been mostly unemployeed from the start of the Covid 19 pandemic.

              Business response

              03/01/2023

              This customer has been inactive for nearly 2 years.
              Customer joined ******************** on 2/**/2019 and canceled after 3 months. They called the company again in 2/8/2021 and wanting to rejoin their services has been inactive since 6/9/2021. During the 4 months that customer was active they never contacted the company regarding any questions or problems they had with the services. Customer received 3 rounds of dispute letters and never followed the guidelines that were recommended by the company. We are willing to assist with a personal consultation call and assess customer ********************** file by providing recommendations to help her free of charge.  
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              This is credit service to help increase score this never happened I paid 3 months and nothing happened score stayed the same the person who signed me up stated complaints had been filed I was to get a refund now they trying to collect more money again I want a refund for services they did not provide at all

              Business response

              08/16/2022

              Complaint ID ******** for customer ********* Del ***** has been resolved. We contacted the customer and issued a full refund.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I cancelled this service MONTHS ago only to look up and randomly be charged $60.00 plus $9.00. Its suspicious to cancel a service , not be charged . Then all of a sudden months later money is taken out of your account. I hate that my card information is in this companies system . I want my refund and to be removed from this database

              Business response

              08/16/2022

              Complaint ID ******** for customer *****************************, has also been resolved. The customer was contacted, and a full refund was provided. 
            • Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I signed on with United Credit, whom stated they would help repair my credit. They were paid $99 monthly for a year, I was told by an agent my credit was repaired and I just needed to get a secured credit card.(October 2021) In January of 2022 I called the agent to cancel my account due to my credit score was not changing. Recently I applied for a loan, to find out the same items that were on my credit report last year still remained. When I notified the agent five times she stated she would look into it and maybe they would need to issue me a refund of some sort. I have been trying to contact her recently and now there is no returned calls or responses to my text messages.

              Business response

              08/01/2022

              We are issuing this customer a full refund for all payments received immediately. Our *************************** team will be contacting the customer to notify them of the refund. We are very sorry that expectations were not met with the services. 
            • Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I signed up for Credit Repair with United Credit Education Services. Paid all fees/membership dues totaling $200 and I now have no access to my services that they provide with my membership and I can't get anyone on the phone to resolve this matter. All online links are not valid and the two phone h=numbers I have for UCES don't work. I would like to be fully refunded since they didn't help with my credit at all and I can no longer access my dashboard/profile with their company.

              Business response

              08/25/2022

              Complaint ID ******** for customer *******************, is it possible to have this customer email address. We have few customers with the same name and last name and we want to make sure we address the right customer.

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