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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
no transactions, no inquiries, but this business rings my phone incessantly
Business response
03/26/2024
We sincerely apologize that you received unwanted calls and will place you on our Do Not Call (DNC) list right away. We recommend that you notify any contractors who contact you that you prefer to be on their DNC list as well. We regret the inconvenience.Initial Complaint
03/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am being harassed multiple times a day for a few months now. ************. I have NEVER asked or provided my number to them or any other entity for any repairs. I have blocked and reported as spam repeatedly. Even replied STOP to the text messages that they are now also sending me for services I dont need. It is absolute insanity that this is legal. Please help because this is absurd!Business response
03/12/2024
We are so sorry that you have received multiple phone calls and will ensure that your number is on our Do Not Call list today. We have searched our records and are unable to locate someone with your number requesting to match with a contractor over the past four weeks. We will continue to research this issue and apologize for your inconvenience.Initial Complaint
02/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I've been receiving multiple calls a day since January. I've asked to be removed from the call list before (weeks ago) and they still call relentless. I have never given them my number but they insist I did. I've asked again today to be removed from the call list. I've blocked their number but they keep calling from new phone numbers.Business response
02/20/2024
We regret that you received unnecessary calls and will ensure that your number is on our Do Not Call list today. We receive homeowner contact information when you or your agent complete a form asking for help locating a contractor on one of our websites. We're sorry this isn't what you needed.Customer response
02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company has been calling me nonstop. I have not gone onto their website and requested any contracting information as I live in an apartment and that literally wouldn't work. I work night shift and they call during the day while I am sleeping. multiple times in a row. I have blocked them at least twice now.Business response
02/12/2024
We apologize that we received your information in error and will ensure that your number is on our Do Not Call list today. Please notify any contractors who call that you wish to be on their do not call list as well.Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Awoke at around 7:30am to 3 back to back calls. No voicemails. I have never contacted this company in my life. Nobody in my household has even heard of this company. I would never ever want to do business with a company that does such invasive solicitation this way, so Im not certain what the point of this model of business is.Im seeing that others have reported this problem as well. Honestly, placing customers on the Do Not Call list is not enough. The customer engagement model is based off one of annoyance and harassment and needs to be changed. If you are truly trying to contact people who have reached out to you. One call and one voicemail should be sufficient.Business response
02/12/2024
We're very sorry to hear that you received calls before 8:00am local time--that should not happen. We are researching this issue to determine which contractors matched with you and will confirm that calls should not be placed outside appropriate hours. We are also putting you on our do not call list today. Please notify any contractors who contact you that you want to be put on their do not call lists as well.Customer response
02/12/2024
Complaint: 21277375
I find the instruction: "Please notify any contractors who contact you" very problematic and also very revealing of a faulty customer communication model. Asking individuals to respond to calls that they never initiated, and to interact with with a company that they do not want to interact with feels like you as a company are passing off your responsibility to people who aren't even your customers. Since my first post, I have gotten ********************************************** connection with your company. I, like many people, do not answer the phone when I do not recognize the number calling. Asking people to answer unknown callers puts their security at risk.
My issue has not been resolved because I am still receiving calls. I received a call while I was typing this reply in fact.
Your future potential customers should be well aware if this is your model of communication because it implies a deep lack of respect for the privacy and security of your customers (and even people who are not your customers).
Business response
02/15/2024
We are researching your concern and want to assist. We receive contact information from consumers when they complete a form on our website, or affiliate websites, asking for help matching with home improvement contractors. Someone provided your contact information and confirmed that we and up to four contractors could call, email, or text to discuss completing a home improvement project at your location. We regret that we received your information in error and can work to determine which contractors matched with you, but that *** take several days. We suggested that you notify callers that you would like to be placed on their do not call list because that *** be the fastest way to resolve your issue. We are developing internal processes to address concerns such as yours more efficiently, but it will take time for testing and deployment. We appreciate your patience in this matter.Initial Complaint
02/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Not a customer but the first call I received, they asked for "*******". Told them it was the wrong number. They started calling from other numbers. I answered again and told them again it was the wrong number. They proceeded to call at least 15 times over the last 24 hours. I block every number they call from, and they just use a different number to call again. After I told them twice, from 2 different numbers, that the person they were asking for wasn't at this number, my number should have been removed. This is starting to feel like harassment.Business response
02/09/2024
It sounds like someone named "*******" mistyped her phone number when asking to match with a contractor. We are sorry that we received your number in error and will add you to our Do Not Call list right away. Please notify any contractors who contact you that you prefer to be placed on their DNC lists. We apologize for this error.Initial Complaint
01/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Have never signed up for anything related to Modernize. Have zero need for home repairs or home contractors, yet, I've received multiple calls from this company over and over. I have read that there was already a class action ** 2019 against this company for the same thing and yet, they continue with unsolicited phone calls repeatedly one after another. Looks like they're in for another one.Business response
01/12/2024
Someone using this phone number placed a request to match with a contractor and we regret that unnecessary calls were placed. We are adding this consumer to our do not call list today and recommend that they notify any contractors who contact them that they would like to be on the contractor's do not call list as well.Customer response
01/12/2024
Complaint: 21131443
I am rejecting this response because: no one from this number requested to be matched with a contractor. I have no reason in the world for a contractor whatsoever. So, either someone signed me up without me knowing for no reason at all or my information was bought and sold. Whatever the reason, 6 phone calls back-to-back in one day is total harassment.
Regards,
***************************Initial Complaint
01/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Modernize keeps calling me several times a day they are interrupting my work day.I don't know how they got the number but in on day they called me 7 time in 2 hours. Never heard of them before. Asked them to stop and they keep callingBusiness response
01/10/2024
We're sorry that you received inconvenient calls and will place you on our Do Not Call (DNC) list right away. We receive homeowner contact information when they ask to match with a contractor on our website or via one of our affiliate websites. We disclose that by submitting a request, the individual authorizes email and phone calls to discuss a potential project. We are sorry that this was not what you needed. Please let any contractors who contact you know that you prefer to be on their DNC list as well.Customer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
12/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Modernize keeps calling me several times a day they are interrupting my work day.Business response
12/20/2023
We are so sorry to hear that you received unwanted calls at inconvenient times and will place you on our Do Not Call (DNC) list right away. We recommend that you notify any contractors who contact you that you prefer to be on their DNC list as well. We sincerely apologize for any inconvenience.Initial Complaint
12/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company calls numerous times, at all hours of the day or night.Business response
12/11/2023
Thank you for informing us that you are receiving inconvenient calls. We are adding you to our Do Not Call list today and apologize for the inconvenience. Please let any contractors who contact you know that you would like to be placed on their Do Not Call List as well.
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Get a QuoteCustomer Complaints Summary
11 total complaints in the last 3 years.
11 complaints closed in the last 12 months.