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Find a Location

Cody Pools Georgetown has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cody Pools Georgetown

      101 E Old Settlers Blvd Ste 100 Round Rock, TX 78664-2266

      BBB Accredited Business
    • Cody Pools Georgetown

      12307 W Hwy 71 Bee Cave, TX 78738-6516

      BBB Accredited Business
    • Cody Pools Georgetown

      2907 N Loop 1604 E Ste 308 San Antonio, TX 78232-1719

      BBB Accredited Business
    • Cody Pools Georgetown

      21195 W IH 10 Ste 2106 San Antonio, TX 78257-1654

      BBB Accredited Business
    • Cody Pools Georgetown

      5115 S Interstate 35 Georgetown, TX 78626-7549

      BBB Accredited Business

    Business ProfileforCody Pools Georgetown

    Pool Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.17/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/31/2007

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Cody Pools Georgetown has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cody Pools Georgetown

        101 E Old Settlers Blvd Ste 100 Round Rock, TX 78664-2266

        BBB Accredited Business
      • Cody Pools Georgetown

        12307 W Hwy 71 Bee Cave, TX 78738-6516

        BBB Accredited Business
      • Cody Pools Georgetown

        2907 N Loop 1604 E Ste 308 San Antonio, TX 78232-1719

        BBB Accredited Business
      • Cody Pools Georgetown

        21195 W IH 10 Ste 2106 San Antonio, TX 78257-1654

        BBB Accredited Business
      • Cody Pools Georgetown

        5115 S Interstate 35 Georgetown, TX 78626-7549

        BBB Accredited Business
      Headquarters
      101 E Old Settlers Blvd Ste 100, Round Rock, TX 78664-2266
      BBB File Opened:
      3/16/1994
      Years in Business:
      30
      Business Started:
      1/1/1994
      Business Started Locally:
      1/1/1994
      Business Incorporated:
      10/28/2003
      Accredited Since:
      5/31/2007
      Type of Entity:
      Corporation
      Alternate Business Name
      • Cody Pools
      Business Management
      • Mr. Mike Church, President
      • Ms. Amanda Folmar, Executive Assistant
      Contact Information

      Principal

      • Mr. Mike Church, President

      Customer Contact

      • Ms. Amanda Folmar, Executive Assistant
      Additional Contact Information

      Fax Numbers

      • (512) 835-8059
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      38 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/07/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      When Cody Pools designed my pool they decided to keep my existing concrete patio and extended the concrete to the pool with a drain between the new concrete slab and existing concrete patio. They poured the new concrete deck 8/21, by 10/10 it started cracking and raised 3/4" above the existing slab. This makes the deck drain not work properly and creates a 3/4" of water pooling up on my pool deck next to my house foundation for the rest of the day every time it rains. Over time this will cause foundation issues on my house along with being a tripping hazard when people are going out to the pool. On 11/6, their solution was cutting a bigger joint line between the 2 concrete slabs and install more mastic one the lower side to try to float the two slabs together. When they did this, they floated over part of my deck drain and made it so my deck drain cover cannot be removed to clean out if it gets clogged. They also painted the new joint the wrong color so now it doesn't match the rest of the deck. For the next two months the construction manager kept telling me that they are working on a solution but everyone is busy for the holidays. Two weeks later, they told me "you just have bad dirt and ground movement is out of our control so our hands are tied.It is now 4 months after they cut the bigger joint line and they still have not returned to paint it the correct color to match the rest of the pool deck.They also did not install end caps on my deck drain.A jet cover trim piece inside my pool is also not installed. They could not install it because they plastered over the s**** holes when they plastered the pool.They did not strap and weatherproof my exposed autofill conduit correctly so it broke in the freeze. If they installed it correctly underground it would be protected from freezing. I paid Cody Pools in full for my final payment on 9/7 and my pool still is not complete and they can't even give me an update on when any of these issues will be fixed.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jack N

      5 stars

      10/10/2023

      **** won our project on price by far, they included so many extras, like a UV filter, smart controls, colored lights, and a vacuum robot. They even have their proprietary plaster finish with "sea glass" pebbles. There were things that concerned me the contract, but I was told the owner said, "we are going to cover it anyway, so go ahead and fix it." Next construction began, with ****** in charge. Our entire pool was built in a month and a half. Trades (excavation, electrical, plumbing, concrete (gunite), masonry, plaster, tiling, decking, and clean up) came in one after another like clockwork. I was super impressed with how talented and professional each crew was. ****** was on top of it every step of the way. When we found an unexpected pipe, ****** got someone there the next day to reroute it without skipping a beat. When I asked for a change order to extend a retaining wall for decking, they simply started building it the next day. When my wife changed her mind on the wrap-around-tiling for the infinity edge, ******, instead of stopping the project to order new tile, hustled around town until he came up with enough of the new tile to finish the project. When my intended electrical panel couldn't support the pool equipment, we quickly figured out how to run it discretely from the main panel. When I asked for them to do the our concrete pavers for our deck after our landscaping company came back with an outrageous estimate, ****** got it done for 1/5th the price. I love that dude!!! I think the most down time we had was when we had was a Monday off. After the pool was full and running, **** scheduled a ************** at my house to teach me how to care for it. They gave me equipment like a skimmer, vacuum, brush, and a water testing kit. ****, has a fantastic dedicated ******************** which answers the phone every time you call. This review is 100% voluntarily and I offered it without being asked. The only thing I received for it was dang good work.

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