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          Find a Location

          Lon Smith Roofing has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforLon Smith Roofing

            Roofing Contractors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.98/5stars

            Average of 46 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/1990

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Lon Smith Roofing has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/1/1978
              Years in Business:
              55
              Business Started:
              1/1/1969
              Business Started Locally:
              1/1/1969
              Business Incorporated:
              11/17/1980
              Accredited Since:
              10/1/1990
              Type of Entity:
              Corporation
              Alternate Business Name
              • A-1 Smith Roofing
              • A1 Systems Inc
              • Lon Smith Roofing & Construction
              • Lon Smith & Associates, Inc
              Business Management
              • Mr. Shawn Michael, President
              • Ms. Joann Headland, Credit Manager
              • Mr. Shawn Michael, President
              Contact Information

              Principal

              • Mr. Shawn Michael, President
              • Mr. Shawn Michael, President
              Additional Contact Information

              Fax Numbers

              • (888) 829-2345
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hire a trusted roofing contractor to repair, replace roof

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/31/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I had my house roofed by Lon Smith Roofing in May 2023 and one of of the roofers knocked on my door trying to tell me something in Spanish but I couldnt understand him . He called someone and handed me his phone. The person on the phone told me in English that a vent pipe fell out and the guy needed to go in my attic and put it back in . I got the staircase down and he went up in my attic. I heard him yelling to the guy on the roof but I couldnt understand him, he came down and went back to roofing. As I have been in my **** many times over the years I knew he didnt go over to where the drain pipe was as the roof is real low there and it takes time to crawl over there. They were dropping the shingles on the roof and really making the house shake every time they threw a bundle down . After they left I looked up in my attic and seen a lot of roof boards they had split and knotholes they knocked out and a brace that was broken by them throwing down the shingles .So at 82 years old I got a ladder and checked the vent I knew the guy didnt have time to get to and the vent wasnt in the led covering . I called and they sent an inspector out , he looked at and took pictures of all the split boards and broken support and wrote up a work order for repairs but here it is August and no one has responded to repair the damage. I called when it was supposed to rain and ask if they could just send someone out to put a cover on the lead pipe cover so my Sheetrock wouldnt get wet .No one came.I bought one and again at 82 yrs old climbed on the roof and put it on . Ive got a couple of calls about would I be sending a check for the roofing job and I told them the agreement was I pay when the job is finished and there was damage that needed repair .They said they would turn it in to the complaint department.and still no response. This has happened at least twice.
              Read More

              Customer Reviews

              46 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dennis S

              5 stars

              03/02/2024

              ************************* is the absolute best and LonSmith will always be my first call as long as he is with them!

              Lon Smith Roofing Response

              03/08/2024

              Hi, ******. Your feedback is highly appreciated. Thank you for the review!

              Local BBB

              BBB serving the Heart of Texas

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