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          American Pacific Pool Services, Inc. has 1 locations, listed below.

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            Business ProfileforAmerican Pacific Pool Services, Inc.

            Pool Contractors

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            3/11/1999
            Years in Business:
            28
            Business Started:
            12/18/1995
            Business Incorporated:
            12/18/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Wanglin, Owner
            • Ms. Judy Lonteen, Office Manager
            Contact Information

            Principal

            • Mr. Michael Wanglin, Owner

            Customer Contact

            • Ms. Judy Lonteen, Office Manager

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            The pool at my property at *************************************************************** popped out of the ground by 6 inches in the deep end as the resurfacing and retiling of was being performed. The crew failed to drill a hole in the pool as it was empty getting ready for plaster.. The result of the hydrostatic pressure forced the pool out of the ground due to a thunderstorm going through the night of the 10th of December 2022. I have ample pictures and video showing the actual crew that was doing the work drilling a hole, releasing all the pressure under the pool, gushing in after trying to make it go back down. The company has since changed it's name to Aqua Maids Services and have left me to the mercy of an insurance agency. I have lost quite a bit of revenue as a result of their neglect and am wondering when and how I am to be satisfied with any outcomes. I seem to be feeling too old to have to go through this. The last piece of my puzzle was completely derailed over a very important technicality. I would like to see what I can do about any guidance I could receive from you. My fear is that it will happen to someone else if nothing is ever said.. Its not something that anybody wishes would happen, least of all the business. But if I let these people take advantage of me because I didn't start any proceedings....well, these are only the first few questions.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rosalind B

            08/12/2023

            Service has gone way down since American Pacific pools sold out to Aqua Maid , I had used American PP for years, there techs were great and I always got great customer service when I called their office. That all changed this year when Aqua Maid took over, my pool cleaning jumped from $90 per month for bi=weekly service to $360 per month as they tried to force me into a weekly service which was not needed, the only thing they had to do was check my levels and add muric acid when needed, I did my own salt test and added my own salt when needed. When I contacted the main office I got told in so many words either take it or leave it. The techs would be here for 5 minutes each time they came, I have cameras all around my house so could verify how long it took and what they had to do. I stopped their service immediately and have since found someone to do it for the same price I had. Wouldn't recommend this company to anyone.

            Local BBB

            BBB serving the Heart of Texas

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