Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Accent Pools Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAccent Pools Inc

            Pool Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/16/1996

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            5/1/1980
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Incorporated:
            1/1/1978
            Accredited Since:
            2/16/1996
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Monahan, Director
            Contact Information

            Principal

            • Mr. Michael Monahan, Director

            Customer Contact

            • Mr. Michael Monahan, Director
            Additional Contact Information

            Fax Numbers

            • (817) 275-0647
              Primary Fax

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Original date of transaction November 10, 2016 with the project being completed February of 2017. On June 27, 2022 I reached out to inquire about the pebbletech warranty because my pool was experiening a lot of pebble loss. I described the problem to them; which included bare spots, worn down spots, loose pebble that would eventually get stuck in the wheels of the vacuum or fill its bag. **** came out to see the pool on 7/15. Upon that visit he said he would be sending in his plaster supervisor to look at the pool. I followed up with **** after a couple of weeks of no contact and continued to do so once a week for a few more weeks until the plaster guy was finally sent out on 8/19 They deemed that I needed a few patches and those were done on 8/25. This required me to drain my pool. They "fixed" three spots (which now look different) and said that the worn down spots were normal. I kept asking **** what my warranty was but did not get an answer. I am not happy with the patches and lack of explanation for the pebble loss. I had a second pool company give me an opinion at this time. I then emailed ***, the owner, to inform him that I was not happy with the outcome. I asked about my warranty again. No info was given but they reached out to National Pool Tile, the manufacturer. NPT sent out a rep **************** on 9/19/22. He said he'd have his report done by the end of the week/early following week. I have not heard from him. I left two voicemails for him. I reached out to Accent to see if they had any information on 10/13/22. They informed me on the 17th that they would be getting the report. I replied on the 19th thanking them and asking if I would get a copy. It's now November 2nd and I do not have a reply to my email, the report or any information following the investigation on my pebbletech. I want answers. This has been going on for too long and the lack of communication and customer service is frustrating. I still have all the emails I have sent and received.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sharsi G

            05/26/2021

            If I could give Accent Pools less than one star I would. It took them months to build my pool. Each step of the construction process put your name on the list for the next step. For example, they completed digging the hole, then I had to wait for rebar, rebar was completed, then I had to wait for gunnite, etc. My pool collapsed and had to be dug out by hand around the rebar so that took even longer. During construction, the workers threw the trash from their lunch and snacks in my yard and in the work site. I provided a trash can and asked that they use it but I was ignored. They ripped out my sprinkler system without letting me know during the hottest part of the year. I assumed they would route around so that I could still use the sprinkler system for the rest of my lawn and landscaping. They tore the crap out of my yard instead of looking for the least disruptive path but I had to pay for sod and lawn repair so I guess they didn't care. They show whenever they want, ringing the door bell and knocking on the door expecting you to drop everything to answer. I work from home, key word being WORK, so I can't just drop everything because they decided to show up. They told me I was paid in full, then contacted me 7 months later to tell me I owned them approx $2400. They did not register any of my Pentair equipment. I did not find out until I had a warranty claim on my booster pump. Not registering my equipment caused me to loose out on a rebate for my pool vaccuum. I could go on and on and on. STay away from Accent Pools. It's too late for me but anything has to better than this company.

            Local BBB

            BBB serving the Heart of Texas

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.