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      Country
          Country

          Find a Location

          A-Tex Family Fun Center has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • A-Tex Family Fun Center

              8700 Burnet Rd Austin, TX 78757-7008

              BBB Accredited Business
            • A-Tex Family Fun Center

              5258 W Highway 290 Austin, TX 78735-8904

              BBB Accredited Business
            • A-Tex Family Fun Center

              501 N IH 35 Georgetown, TX 78628-3610

              BBB Accredited Business

            Business ProfileforA-Tex Family Fun Center

            Pool Contractors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/1976

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            A-Tex Family Fun Center has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • A-Tex Family Fun Center

                8700 Burnet Rd Austin, TX 78757-7008

                BBB Accredited Business
              • A-Tex Family Fun Center

                5258 W Highway 290 Austin, TX 78735-8904

                BBB Accredited Business
              • A-Tex Family Fun Center

                501 N IH 35 Georgetown, TX 78628-3610

                BBB Accredited Business
              BBB File Opened:
              2/1/1974
              Years in Business:
              50
              Business Started:
              9/1/1973
              Business Started Locally:
              9/1/1973
              Business Incorporated:
              9/7/1999
              Accredited Since:
              5/1/1976
              Type of Entity:
              Corporation
              Alternate Business Name
              • A-Tex Billiards
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              10:00 AM - 6:00 PM
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              12:00 PM - 5:00 PM
              Business Management
              • Mr. Christopher Secard, President
              Contact Information

              Principal

              • Mr. Christopher Secard, President

              Customer Contact

              • Mr. Christopher Secard, President
              Additional Contact Information

              Fax Numbers

              • (512) 451-3503
                Primary Fax
              • (512) 863-2001
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/01/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Purchased Dimension One Spa on 8/31/22 and it was installed on 9/7/22. On 10/13/22 I contacted A-Tex about a leak in the spa and it took to 11/8/22 for a repairman to look at the spa. He said it was an internal leak and he would tell A-Tex to set up an appointment to find the leak. I contacted my salesman about the leak and that we wanted a new spa to replace ours. He passed me to the manager and he said he had to contact Dimension One and it would take 2 to 6 days to determine how the leak would be handled. On 11/18/22 A-Tex had not responded so I called the manager and he said he had turned it over to the owner to contact Dimension for a solution. On 11/28/22 there had been no response so I called and was told the Dimension One required proof of leak. The manager said they needed to set up an appointment on 12/15/22. I advised him the repairman on 11/8/22 said he would turn in an appointment and the manager did not have anything to say other than 12/15 was the next appointment they had. My concern that this whole process has been just a delay ploy to delay till a refund is beyond the time to replace or refund my money for a defective spa.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jason M

              05/16/2023

              They are supposed to be a Maytronic's authorized repair center for Dolphin pool cleaning robots. I called before I showed up and the person on the phone told me it would be no problem if I bought in my Dolphin pool cleaner and they would get it repaired under warranty. I showed up the next day to drop it off and the the manager refused to take it saying I didn't buy it from them. The first employee (before she got the manager) told me they just changed their policy yesterday. When I told him one of his employees already told me they would take it, he didn't care. Maytronics told me to take it there for repairs and that they are authorized to handle the warranty for me but he refused saying it is his choice if he wants to repair it or not. I would strongly caution anybody doing business with this company as this experience shows they do not care about customer service.

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